Refund & Cancellation Policy
The short version
You can cancel at any time, and cancelling stops the next renewal. Payments already made are not refunded. You keep your paid features until the end of the period you have paid for.
Building and previewing a site on Buildyra is free, and stays free. You can see exactly what your website will look like before you ever pay, which is why we ask you to decide before the payment rather than after it.
What you are charged for
- A Buildyra plan, for the period shown at checkout.
- Nothing else. There is no setup fee and no charge for building or previewing.
Prices are shown in Indian rupees or US dollars depending on where you are, and taxes may be added where they apply. Payment is taken by Razorpay.
How to cancel
Cancel from your dashboard, or write to hellobuildyra@gmail.com from the email address on the account. Cancelling:
- stops the plan renewing;
- leaves your paid features working until the end of the paid period;
- does not delete your account or your sites, ask us separately if you want them removed.
Why payments are not refunded
The whole product is usable before you pay: you can generate a site, change its style, see the live preview and read every page of it without spending anything. The payment unlocks publishing and the plan features. Because you can evaluate the result in full beforehand, we do not offer a refund window afterwards.
When we do return money
This policy is about buyer's remorse, not about mistakes. We will return money when:
- You were charged twice for the same period.
- Money left your account but the plan never activated.
- You were charged after cancelling, where the cancellation was made before the renewal.
- We are required to refund you by law, or by the rules of the payment network.
- We got it wrong, for example we charged the wrong plan or the wrong amount. We will correct it.
How to raise it
Write to hellobuildyra@gmail.com from the email address on the account, with the date of the payment and the amount. A Razorpay payment reference helps but is not required. You can also reach us on WhatsApp at +91 89580 13179.
How long it takes
We answer refund requests within 3 working days. Where a refund is due we submit it to Razorpay within 7 working days of agreeing it. Once submitted, the money typically reaches the original payment method within 5 to 10 working days, that last leg is your bank's timetable, not ours.
A refund always goes back to the method it was paid from. We cannot send it somewhere else.
Your statutory rights
Nothing in this policy removes a right you have under consumer law where you live. If that law gives you a stronger remedy than this policy does, that law wins.
Contact
Email hellobuildyra@gmail.com · WhatsApp +91 89580 13179.